Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact the team by live chat, email or phone for fast, practical help. Whether you have a question about deposits, withdrawals, bonus terms or gameplay, we’ll guide you through the steps and follow up until the issue is resolved. Use the convenient communication channels below to open a ticket or start a live chat.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, reply within 24 hours) |
| General Enquiries | [email protected] (promotions, site information) |
| Affiliate Enquiries | [email protected] (account manager) |
| Payments | [email protected] (withdrawals & billing) |
| Phone | +44 20 7946 0821 (for urgent issues) |
| Working Hours | Mon-Fri, 09:00-22:00; Live chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or supporting documents. Please include a clear subject line and up-to-date contact details in your message to help our team process your request without delay. Attach any relevant files and provide account identifiers where applicable to speed up verification and resolution.
Send us a message
Contact Spicy Spins Support Name Email Message Send message For account enquiries, please mention your SpicySpins username in the message.Response Time
Our support team responds quickly: most inquiries are answered within one business day. Simple requests like account questions or payment confirmations are usually resolved faster, while complex issues such as security reviews or detailed verification can take several days to investigate. We will keep you updated on progress and provide an estimated timeline when a case requires additional time.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you've noticed on the site; we read every message and use feedback to improve features, fixes and the overall user experience. Submissions are reviewed carefully and help shape updates, promotions and support. Tell us what would make the site better and we'll work to make it happen.